Written by 3:16 pm Hardware, Microsoft, Windows Server • 5 Comments

HP Network Interface does not start.

I just installed two new HP ProLiant DL360 G6 with Microsoft Windows Server 2008 R2. Everything worked fine until I installed the HP Support Pack which includes Drivers and Firmware for the HP Server.

This device cannot start. (Code 10)

After I installed the HP ProLiant Support Pack one of my Network Interfaces could not start. I got the following error in the Device Manager:

HP NC382i DP Virtual Bus Device
This device cannot start. (Code 10)

I tried to uninstall the device and rebooted the server but this didn’t work. I had still the same error.

The problem was that just uninstalling the driver does not work, you also have to check the checkbox on “Delete the driver software for this device.”

Delete the driver software for this deviceAfter doing that you can rescan for new hardware and the system will find this adapter again and everything will work fine.

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