I just installed two new HP ProLiant DL360 G6 with Microsoft Windows Server 2008 R2. Everything worked fine until I installed the HP Support Pack which includes Drivers and Firmware for the HP Server.

After I installed the HP ProLiant Support Pack one of my Network Interfaces could not start. I got the following error in the Device Manager:

HP NC382i DP Virtual Bus Device
This device cannot start. (Code 10)

I tried to uninstall the device and rebooted the server but this didn’t work. I had still the same error.

The problem was that just uninstalling the driver does not work, you also have to check the checkbox on “Delete the driver software for this device.”

After doing that you can rescan for new hardware and the system will find this adapter again and everything will work fine.

If you are using Microsoft Hyper-V R2 Core Server, installing the HP Support Pack is a little different. This post should show you how this is done.

1. Download the latest HP Support Pack for Windows Server 2008 R2 and extract that on your Management Server or PC.
2. Now copy the extracted folder to the Hyper-V Core Server. In my case i copied in the C:\ root of the Core Server via the administrative network share. If you have easy physical access to the server, you could also use a USB stick or something like that.
   
3. Now connect to the Core Server and use the cmd.exe to navigate to the folder with the HP Support Pack
   
4. Run the “hpsum.exe” to start the HP Smart Update Manager
   
5. When the HP Smart Update Manager is started you can use it like on a Full Server installation of Windows Server 2008
   

You could also try to run the HP Smart Update Manager on another machine and use the remote connection feature.

This is a HowTo step-by-step guide to install the HP Support Pack on a Windows Server 2008 R2 Core installation or Hyper-v Core installation.

1. Download the latest HP ProLiant Support Pack for Windows Server 2008 R2
2. Eable SNMP on Windows Server 2008 R2 Core by typing start /w ocsetup SNMP-SC
3. Extract the HP ProLiant Support Pack on a Management Machine to C:\Supportpack
   
4. Connect to the Remote Windows Server Core for example \\hyperv01\c$
   
5. Create the folder C:\hp on the Remote Core Server
6. Copy the files from C:\supportpack to \\hyperv01\c$\hp
   
7. On the Core Server execute C:\hp\hpsum.exe
   
8. Install the HP Supportpack as usual
   
9. Reboot the Server